“Golden Gates Housing have employed Rossendales to collect former tenant rent arrears since November 2005. We have previously used several similar organisations in the past, none of which have given the performance recovery rate and quality of access to account information/reporting that Rossendales provide.” Golden Gates Housing
“Rossendales are by far the most impressive recovery company we have used and the internet access is excellent.” Calderdale MBC
“Rossendales Collect quietly gets on with the job and collects the debt with the minimum of input from me” Waverly Borough Council
“Their Approach to collection has been exactly what this authority requires. As a company they maintain high standards of customer care through comprehensive training and internal policies.”
“I believe this company has struck the right balance between effectiveness and fairness.” Leeds City Council
“In my experience Rossendales offer a modern, high performing, customer focussed service. Rossendale deliver a tailor made service to suit individual client needs, while achieving the targets and objectives they are set.” South Tyneside MBC
“Rossendales are currently collecting on our Housing Benefit Overpayments. They have provided a good service and are very helpful and professional.”
“We have been so impressed by their services that we recently awarded them a contract on Council Tax collection.” Anglia Revenues Partnership
“KNH have used Rossendales Collect to assist with Former Tenant Arrears collection for just over 12 months now. We have found them to be extremely professional, helpful and pro-active in contacting our former tenants. We have contact from their staff almost on a daily basis which is reassuring as I know they are actively chasing these cases on our behalf.” Kirklees Neighbourhood Housing
“Bolton Council has worked in partnership with Rossendales Collect Limited for approximately 2 years. During this time Rossendales have provided steadfast support to housing benefit recovery team. This included a visit to Rossendales’ offices where staff were given many hints and tips to help in the recovery of overpayments. The council staff found the trip to be extremely rewarding and are using their new found knowledge on a daily basis. Collection figures from Rossendales continue to increase with payments forwarded promptly and effectively. Queries are effectively dealt with either by telephone or e-mail. Council staff have commented that the website is very user friendly and kept up-to-date. Rossendales members of staff are helpful, polite and knowledgeable in their work. Bolton Council looks forward to maintaining their strong partnerships with Rossendales Collect Limited and is confident it will continue to flourish.” Bolton Council
“Since day one of our contract Rossendales have provided a first class professional service. The pleasing thing from a Revenue Management perspective is that the management at Rossendales Collect does not lose interest once a contract has been won.” North Tyneside Council
“I would like you to convey our appreciation and thanks for all the hard work and professionalism Rossendales have shown throughout the last couple of months. Your staff have been very co-operative and responded quickly and efficiently to all of the cases that we have passed you.”
“As the end of our Financial Year approached and our targets seemed unachievable you proved to be an asset to us.”
“May I thank you for your continued support and assistance.” North West Leicestershire District Council
