In response to a rising demand for a public sector focused debt recovery service Rossendales Collect was formed in 2004. Since inception, Rossendales Collect has developed into a market leading debt recovery company with a client base in excess of 300 Clients.
We are highly experienced in both the Public and Private sectors and by adopting a consultative approach to the recoveries process, we are able to develop and maintain successful partnerships with our clients. Our significant and rapid growth together with the excellent feedback we receive from our clients is testament to our success.
Significant investment in both technology and people has allowed us to provide a “Best in Class” recovery solution to our clients which is evidenced by increased collection performance.
The Key Components of our recovery processes are:
Bespoke lettering campaigns and strategies
Predictive dialer capability utilising blend and IVR technology
Full call recording ensuring PCI DSS compliance
SMS text messaging to improve contact rates
Doorstep Recovery with nationwide coverage
Online Client Access to allow real time updating of accounts
We are committed to taking a fair, sensitive and ethical approach to debt recovery. We are fully compliant with the CSA Code of Practice, OFT Debt Collection Guidance, Data Protection Legislation and all other regulatory requirements.
All of our processes and procedures exceed the standard required for ISO 9001:2008 and Rossendales Collect was one of the first organisations in the U.K. to achieve this standard.
Marston Holdings (Marston) is pleased to announce that Rossendales has been awarded a national contract by the Driver and Vehicle Licensing Agency (DVLA) to recover unpaid late licence penalties for non-payment of vehicle excise duty (VED).